§ Second brain · as a service

Let’s build your second brain.

Every decision, document, and conversation — queryable. Private second brains for companies, trained on your docs, Slack, transcripts, and tribal knowledge. Every answer cited to its source.

Private by defaultCited answersNo lock-in
How should we price the new tier?
Essence
Based on pricing discussions from March onboardings and your public pricing principles, the new tier should sit at $180/seat/mo with annual-only billing. This matches the 3× gap you’ve kept between Team and Enterprise, and preserves the no-self-serve gate for contracts above $50k ARR.
pricing-q2.md §3enterprise-gate.mdslack #pricing · 03-21
What's our stance on the compliance question?
Essence
You support SOC 2 Type II and ship a private-cloud option for regulated buyers, but do not pursue FedRAMP. The founder’s memo from November frames this as a deliberate choice: federal cycles break the discovery-to-deploy arc.
compliance-stance.mdfounder-memo-11-08.md
Which 2024 experiments were inconclusive?
Essence
Three, all tied to onboarding friction. Experiments 14, 22, and 31 reached inconclusive power after six weeks. In each, the treatment moved a secondary metric but left activation flat. Zendesk retro notes attribute the miss to seasonal traffic.
exp-log-2024.mdzendesk-retro-24.md
§03 · What we build

Three shapes of second brain.

Each one is a custom essence trained on your data. Deployed as a chat widget, Slack app, API, or all three.

01 · ORG ESSENCE

A model of your company.

Founder voice, principles, decision history, brand tone. Ask it how you'd write that email, how you'd price that deal.

Sample query"What's our position on enterprise-tier free trials?"
02 · RETRIEVAL

Query your own corpus.

Docs. Tickets. Transcripts. PDFs. Everything your company has ever written, indexed and citable with source-level grounding.

Sample query"Find every customer who asked for SSO in the last 6 months."
03 · EXPERT CLONES

Your SMEs, distilled.

The senior engineer, the top rep, the 20-year operator. Answers in their voice with their judgement, even when they're not in the room.

SME · 01SME · 02SME · 03
Sample query"What would Priya say about this architecture diagram?"
01

Your data stays yours.

We run on infrastructure of your choosing; your cloud, your region, your keys. Contractual guarantees, not polite promises.

02

Cited answers only.

Every response links back to a source document with the span it draws from. No unverified reasoning.

03

Built to live.

Continuous ingestion keeps the essence in sync with Slack, Drive, and new docs. No touching required on your end.

04

You keep the keys.

Export the full corpus, the fine-tuned weights, the retrieval index at any time. If we're not earning it, you walk with your assets.

· Dispatch ends ·

Let’s build
your second brain.

Brief us in a few sentences. We’ll reply within 24 hours with next steps and a short discovery questionnaire.